0

SHIPMENT & RETURN

 

TO MAKE A RETURN

Please follow those instructions:

1. Log in to your 0-105 account.

2. Go to "MY ACCOUNT", then to the "ORDER HISTORY AND DETAILS" section.

3. You are now on the list of your orders. Click on "DETAILS" to access the details of the order containing the product you want to return.

4. In the order details, check the product(s) to be returned. Specify a reason for return, then validate the return request.

Your request will be processed by our customer service department. You will then receive a return label by email with the subject "Votre bordereau de transport Retour Colissimo" to be printed and sticked on the package.

Product(s) has to be returned within 14 days from the date of issue of the label.

A refund will be made upon reception of the package by the warehouse and after validation of its perfect condition.



DETAILS OF SHIPPING COSTS

Shipments to France and Corsica

All our shipments to France are shipped with Colissimo France. All is signed for upon receipt.
Shipping charges with Colissimo signature request : EUR 5,90
Shipping charges with Collissimo relays packages : EUR 4
Free shipping for EUR 300 ttc of buying.
Free return.

 



Zone 1

Austria, Belgium, Czech Republic, Danemark, Estonia, Hungary, Germany, Irland, Italy, Latvia, Spain, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Swizerland, United Kingdom.

Shipping charges with Colissimo signature request : EUR 14
Shipping charges with Collissimo relays packages : EUR 12
Free shipping for EUR 300 ttc of buying.
No Colissimo relays packages for Italy, Irland ans Switzerland.
Free return.

 



Zone 2

The Balearic Island, The Canary Island, Ceuta-Melilla, Croatia, Finland, Greece, Island, Maghreb, Malta, Norway, Portugal specific (Archipel Berlengas, The Acores, Madeira), Romania, Turkey, Other Eastern countries.

Shipping charges with Colissimo signature request :
1 pair : EUR 21
2 pairs : EUR 45
3 pairs : EUR 60
No possibilities to deliver in a Colissimo relays packages.
Return charges are equivalent to the cost of going, at the expense of the customer.

 



Zone 3

Australia, Canada, China, South Korea, United-States, Hong-Kong, Japan, India, Israel, Russia, Singapore, Thailand, Taiwan, Vietnam.

Shipping charges with Colissimo signature request :
1 pair : EUR 50
2 pairs : EUR 90
3 pairs : EUR 130
No possibilities to deliver in a Colissimo relays packages
Return charges are equivalent to the cost of going, at the expense of the customer. 

 



Zone 4

America (out of USA and Canada), Africa (out of Maghreb), Other Asian countires, Middle-East, Oceania (out of Australia).

Shipping charges with Colissimo signature request:
1 pair : EUR 60
2 pairs : EUR 125
3 pairs : EUR 170
No possibilities to deliver in a Colissimo relays packages
Return charges are equivalent to the cost of going, at the expense of the customer.

 



ZONE OM1

Guadeloupe, Guyana, Martinique, Mayotte, The Reunion Island, St Pierre & Miquelon

Shipping charges with Colissimo signature request:
1 pair : EUR 30
2 pairs : EUR 65
3 pairs : EUR 90
No possibilities to deliver in a Colissimo relays packages
Return charges are equivalent to the cost of going, at the expense of the customer.

 



ZONE OM2

French Polynesia, Wallis & Futuna Islands, New Caledonia, French Southern and Antarctic Lands.

Shipping charges with Colissimo signature request
1 pair : EUR 60
2 pairs : EUR 135
3 pairs : EUR 205
No possibilities to deliver in a Colissimo relays packages
Return charges are equivalent to the cost of going, at the expense of the customer.

6. Cancellation right

6.1 Exercising the cancellation right

Pursuant to the law of 17 March 2014 related to consumers, the customer has a cancellation right that they may exercise, without having to provide any reason, within a period of 14 (fourteen) days of confirming the order.

To exercise this cancellation right, please write a letter and send it by post to the following address: 0-105 – BRUVAL SAS 3 Rue Roux de Brignoles 13006 Marseille France.

Or by email, by sending it directly to our Customer Services department:

contact@0-105.com

6.2 Return of purchases

Pursuant to the directive of the European Parliament and European Council concerning consumer rights, the customer has a cancellation right that they may exercise, without having to provide any reason, within a period of 14 (fourteen) days of receiving the items.

To return an item, you must first make a request on the website.

  • In the “My Orders” section on your account, go to the order relevant to your return request, then choose the item you wish to return, specify the reason for return and then confirm. All products must be returned in their original packaging and condition.
  • once your return request is done, an automatic confirmation email will be sent to you with your return label.
  • You have fourteen additional days after the date of issue of your return label to return your package. After these periods, no refund will be possible.
  • Print the label. * Upon approval of your request, the return summary is available in the My Orders section and must be included in the parcel.
  • A confirmation email will be sent to you once the parcel has been received and we will then process your request for reimbursement.
  • All information regarding the return and tracking of packages, are indicated on the return label.

The customer will not receive any penalty for exercising the cancellation right. However, incomplete, worn, damaged, dirtied or modified products will not be accepted or exchanged.

If the aforementioned conditions are satisfied, SAS Bruval undertakes to reimburse the customer for the total amount of their order, excluding return costs.

For returns from outside the European Union: The customs declaration attached to the returns parcel must mention that it is a customer return. We advise you to use the delivery company who made the initial delivery and to ensure that there will be no charge upon receipt of the parcel. Any charge to be paid on receipt will be deducted from the customer’s reimbursement.

6.3 Reimbursement

Reimbursement of the amount invoiced for the items returned will be made excluding delivery costs, using the payment method used when making the order, within 14 (fourteen) days of receiving the request from the customer, or, if this date is later, on the date of receipt of the items returned by the Company, or the date of proof of delivery of these goods.

Return costs are free for France, Corsica and all countries in Zone 1. Return costs are borne by the customer for countries in Zones 2, 3, 4, OM1 and OM2. The list of countries in the various zones is located in point 5.4: Delivery costs.

Any item that is not fit to be sold as received cannot be reimbursed. 

If you have a complaint, you can contact us by post:

0-105 – BRUVAL SAS 3 Rue Roux de Brignoles 13006 Marseille France.

By email: contact@0-105.com

The bank account of the Customer will be directly re-credited for the amount of the items returned, through our secure payment partner ATOS.