0

SHIPMENT & RETURN

 

TO MAKE A RETURN

Please follow those instructions:

1. Log in to your 0-105 account.

2. Go to "MY ACCOUNT", then to the "ORDER HISTORY AND DETAILS" section.

3. You are now on the list of your orders. Click on "DETAILS" to access the details of the order containing the product you want to return.

4. In the order details, check the product(s) to be returned. Specify a reason for return, then validate the return request.

Your request will be processed by our customer service department. You will then receive a return label by email with the subject "Votre bordereau de transport Retour Colissimo" to be printed and sticked on the package.

Product(s) has to be returned within 14 days from the date of issue of the label.

A refund will be made upon reception of the package by the warehouse and after validation of its perfect condition.



DETAILS OF SHIPPING COSTS

Shipments to France and Corsica

All our shipments to France are shipped with Colissimo France. All is signed for upon receipt.
Shipping charges with Colissimo signature request : EUR 5,90
Shipping charges with Collissimo relays packages : EUR 4
Free shipping for EUR 300 ttc of buying.
Free return.

 



Zone 1

Austria, Belgium, Czech Republic, Danemark, Estonia, Hungary, Germany, Irland, Italy, Latvia, Spain, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Swizerland, United Kingdom.

Shipping charges with Colissimo signature request : EUR 14
Shipping charges with Collissimo relays packages : EUR 12
Free shipping for EUR 300 ttc of buying.
No Colissimo relays packages for Italy, Irland ans Switzerland.
Free return.

 



Zone 2

The Balearic Island, The Canary Island, Ceuta-Melilla, Croatia, Finland, Greece, Island, Maghreb, Malta, Norway, Portugal specific (Archipel Berlengas, The Acores, Madeira), Romania, Turkey, Other Eastern countries.

Shipping charges with Colissimo signature request :
1 pair : EUR 21
2 pairs : EUR 45
3 pairs : EUR 60
No possibilities to deliver in a Colissimo relays packages.
Return charges are equivalent to the cost of going, at the expense of the customer.

 



Zone 3

Australia, Canada, China, South Korea, United-States, Hong-Kong, Japan, India, Israel, Russia, Singapore, Thailand, Taiwan, Vietnam.

Shipping charges with Colissimo signature request :
1 pair : EUR 50
2 pairs : EUR 90
3 pairs : EUR 130
No possibilities to deliver in a Colissimo relays packages
Return charges are equivalent to the cost of going, at the expense of the customer. 

 



Zone 4

America (out of USA and Canada), Africa (out of Maghreb), Other Asian countires, Middle-East, Oceania (out of Australia).

Shipping charges with Colissimo signature request:
1 pair : EUR 60
2 pairs : EUR 125
3 pairs : EUR 170
No possibilities to deliver in a Colissimo relays packages
Return charges are equivalent to the cost of going, at the expense of the customer.

 



ZONE OM1

Guadeloupe, Guyana, Martinique, Mayotte, The Reunion Island, St Pierre & Miquelon

Shipping charges with Colissimo signature request:
1 pair : EUR 30
2 pairs : EUR 65
3 pairs : EUR 90
No possibilities to deliver in a Colissimo relays packages
Return charges are equivalent to the cost of going, at the expense of the customer.

 



ZONE OM2

French Polynesia, Wallis & Futuna Islands, New Caledonia, French Southern and Antarctic Lands.

Shipping charges with Colissimo signature request
1 pair : EUR 60
2 pairs : EUR 135
3 pairs : EUR 205
No possibilities to deliver in a Colissimo relays packages
Return charges are equivalent to the cost of going, at the expense of the customer.