DELIVERY TIMES

France and Europe: delivery in 3 to 5 working days.

Zone 2 - Zone 3 - Zone 4 - Zone OM1 - Zone OM2: delivery varies according to customs procedures. Delivery is generally made within a maximum of 1 month.

TO MAKE A RETURN

The normal time limit for return requests is 14 days, please send an email to contact@0-105.com for any request exceeding this time limit.

Sneakcare products cannot be returned or exchanged.

Please follow those instructions:

1. Login to your 0-105 account.

2. Go to "MY ACCOUNT", then to "Order History and Details".

3. You are now on the list of your orders. Click on "DETAILS" to access the details of the order containing the pair you want to return.

4. In the details of the order, check the reference(s) to be returned. Specify a reason for the return, then validate the return request.

Your request will be processed by our customer service department. You will then receive a return slip by email to print and stick on the package.

The package must be returned within 14 days from the date of issue of the return slip.

A refund will be made upon receipt of the package by the warehouse and after validation of its perfect condition.



DETAILS OF SHIPPING AND RETURN COSTS

ZONE SHIPPING COSTS RETURN COSTS 
FRANCE & CORSE Home delivery: €6.90

Pickup point : 3.90€ *

Free shipping for orders of 2 pairs or more  
Free for 1 pair
From 2 pairs : 6,90 €
     
ZONE 1* Home delivery: €9.90

Pickup point : 6.90€ *

Free shipping for orders of 2 pairs or more 
Free for 1 pair
From 2 pairs : 9,90 €
     
ZONE 2* Home delivery: 20 € for 1 pair Return at customer's expense  du client 
     
ZONE 3* Home delivery: 45 € for 1 pair Return at customer's expense 
     
ZONE 4* Home delivery: 60 € for 1 pair Return at customer's expense 
     
ZONE OM1* Home delivery: 60 € for 1 pair Return at customer's expense 
     
ZONE OM2* Home delivery: 60 € for 1 pair Return at customer's expense 
* No delivery possible in a pickup point    
The returned product(s) and accessories (bag, laces) must be new, unused and in their original boxes perfectly intact.

*Zone 1

Andorra, Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Return shipping costs at the customer's expense for the following countries: Austria, Belgium, Germany, Spain, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden, Switzerland, Denmark, Estonia, Hungary, Lithuania, Latvia, Czech Republic, Slovakia and Slovenia.

 



*Zone 2

Albania, Algeria, Armenia, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Moldova, Morocco, Norway, Romania, Serbia, Tunisia, Turkey.

*Zone 3

Australia, Canada, China, Hong Kong, Israel, Japan, Singapore, South Korea, Taiwan, USA.

*Zone 4

Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Egypt, Georgia, Guatemala, Honduras, Indonesia, Mexico, Paraguay, Peru, Philippines, South Africa, Uruguay, Venezuela.

*ZONE OM1

Guadeloupe, French Guiana, Martinique, Mayotte, Reunion Island, Saint Pierre and Miquelon.

*ZONE OM2

New Caledonia, French Polynesia, French Southern Territories, Wallis and Futuna.

6. Cancellation right

6.1 Exercising the cancellation right

Pursuant to the law of 17 March 2014 related to consumers, the customer has a cancellation right that they may exercise, without having to provide any reason, within a period of 14 (fourteen) days of confirming the order.

To exercise this cancellation right, please write a letter and send it by post to the following address: 0-105 – BRUVAL SAS 3 Rue Roux de Brignoles 13006 Marseille France.

Or by email, by sending it directly to our Customer Services department:

contact@0-105.com

Sneakcare products cannot be returned or exchanged.

6.2 Return of purchases

Pursuant to the directive of the European Parliament and European Council concerning consumer rights, the customer has a cancellation right that they may exercise, without having to provide any reason, within a period of 14 (fourteen) days of receiving the items.

To return an item, you must first make a request on the website.

  • In the “My Orders” section on your account, go to the order relevant to your return request, then choose the item you wish to return, specify the reason for return and then confirm. All products must be returned in their original packaging and condition.
  • once your return request is done, an automatic confirmation email will be sent to you with your return label (France and Europe only). Return charges at the expense of the customer if you're out of Europe zone.
  • You have fourteen additional days after the date of issue of your return label to return your package. After these periods, no refund will be possible.
  • Print the label. * Upon approval of your request, the return summary is available in the My Orders section and must be included in the parcel.
  • A confirmation email will be sent to you once the parcel has been received and we will then process your request for reimbursement.
  • All information regarding the return and tracking of packages, are indicated on the return label.

The customer will not receive any penalty for exercising the cancellation right. However, incomplete, worn, damaged, dirtied or modified products will not be accepted or exchanged.

If the aforementioned conditions are satisfied, SAS Bruval undertakes to reimburse the customer for the total amount of their order, excluding return costs.

For returns from outside the European Union: The customs declaration attached to the returns parcel must mention that it is a customer return. We advise you to use the delivery company who made the initial delivery and to ensure that there will be no charge upon receipt of the parcel. Any charge to be paid on receipt will be deducted from the customer’s reimbursement. No item exchange is accepted or will be made.

6.3 Reimbursement

Reimbursement of the amount invoiced for the items returned will be made excluding delivery costs, using the payment method used when making the order, within 14 (fourteen) days of receiving the request from the customer, or, if this date is later, on the date of receipt of the items returned by the Company, or the date of proof of delivery of these goods.

Return costs are borne by the customer for countries in Zones 2, 3, 4, OM1 and OM2. The list of countries in the various zones is located in point 5.4: Delivery costs.

Any item that is not fit to be sold as received cannot be reimbursed. 

If you have a complaint, you can contact us by post:

0-105 – BRUVAL SAS 3 Rue Roux de Brignoles 13006 Marseille France.

By email: contact@0-105.com

The bank account of the Customer will be directly re-credited for the amount of the items returned, through our secure payment partner PayPal.

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