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FREQUENTLY ASKED QUESTIONS

ACCOUNT

 

How do I create an account?

To create an account, simply go to the Register/Log in page and then go to the My Account section and Create an account.

Fill out the form as accurately as possible so as to avoid any errors or issues when it comes to sending the items ordered.

Can I change my personal details?
To make any changes, go to the Register/Log in page and then to My Account.

How can I delete my customer account?
To delete your account, contact our customer service by email: contact@0-105.com

How can I recover my password? 
To log in, go to the Register/Log in page, followed by the already registered section, enter your email address and then click on Forgotten my password. An email will be sent to you to verify your request. 

 

MY ORDER

How can I track my order? 
In the Register/Log in section of your account, you can view the status of your order in the My Orders section. A tracking number and a link to the courier’s site will also be emailed to you once your purchases have been dispatched.

Can I cancel or change an order?

Currently it’s not possible to cancel or change your order. As soon as your payment is approved, your order is sent to our warehouse so that it can be dispatched as soon as possible.

 

However, if you still wish to cancel your order, depending on the delivery method chosen, you have the option of refusing the parcel so that it can be sent back to us. You will be refunded as soon as your parcel is registered at our warehouse and you will be notified by email.

 

If your parcel is delivered to you, you may return it to us in order to request a refund.

How can I return an order?

  • To return an item, you must first make a request on the website.
  • In the “My Orders” section on your account, go to the order relevant to your return request, then choose the item you wish to return, specify the reason for return and then confirm. All products must be returned in their original packaging and condition.
  • Once your return request is done, an automatic confirmation email will be sent to you with your return label.
  • Print the label.
  • Upon approval of your request, the return summary is available in the My Orders section and must be included in the parcel. 
  • A confirmation email will be sent to you once the parcel has been received and we will then process your request for reimbursement.
  • All information regarding the return and tracking of packages, are indicated on the return label.

 

If the aforementioned conditions are satisfied, SAS Bruval undertakes to reimburse the customer for the total amount of their order, excluding return costs.

For returns from outside the European Union: The customs declaration attached to the returns parcel must mention that it is a customer return. We advise you to use the delivery company who made the initial delivery and to ensure that there will be no charge upon receipt of the parcel. Any charge to be paid on receipt will be deducted from the customer’s reimbursement. 

 

A product is unavailable, how can I find out when it will be online again? 
The site displays a selection of the current collection. If an item on the site is no longer in stock, you can enter your email address on the item’s page in order to be informed when it becomes available again.

PAYMENT

Is payment secure? 
When you go to pay, a padlock will appear in the URL bar indicating that your connection is secure.

Which payment methods are accepted?
The following credit cards are accepted methods of payment: Visa, Mastercard, American Express, and payments made through PayPal. All transactions are made in Euros. 

What can I do if my payment is declined? 
Upon entering your card details, a code is sent to you by your bank in order to confirm your purchase. If this code is not entered, your order will not be approved and will therefore not be processed. 

SHIPPING

Delivery to France
All shipments in France are carried out with Colissimo, and are signed for deliveries. 

Delivery abroad
All orders to member countries abroad are sent via Colissimo International for home delivery and are signed for.
If the products are to be delivered to a country outside of the European Union, the total price indicated in the order is net of any customs charges and any other sales tax, which the consumer consequently undertakes to pay, if it is due, in addition to the price indicated in the order, pursuant to the provision of the law of the country in which the products are being delivered.

How much are the shipping costs?
The shipping costs for one pair are as follows: 

France and Corsica

Delivery costs for Colissimo signed-for service: EUR 5,90

Delivery cost to a pick-up point: EUR 5,90

Free delivery if total cost of purchases including taxes exceeds EUR 300.

Free returns.

 

 

Zone 1

Germany, Austria, Belgium, Denmark, Spain, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland.

Delivery costs for Colissimo signed-for service: EUR 14

Delivery cost to a pick-up point: EUR 12

No pick-up points in Italy, Ireland and Switzerland.

Free returns.

 

Zone 2

Balearic Islands, Canary Islands, Ceuta-Melilla, Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Non-mainland Portugal (The Berlengas Islands, the Azores, Madeira) Romania, Turkey, other Eastern countries.

Delivery costs for Colissimo signed-for service:

1 pair: EUR 21

2 pairs: EUR 45

3 pairs: EUR 60

Delivery to a pick-up point not possible.

Return costs equivalent to the delivery costs, the responsibility of the customer.

 

 

Zone 3

Australia, Canada, China, South Korea, United States of America, Hong Kong, Japan, India, Israel, Russia, Singapore, Thailand, Taiwan, Vietnam.

Delivery costs for Colissimo signed-for service:

1 pair: EUR 50

2 pairs: EUR 90

3 pairs: EUR 130

Delivery to a pick-up point not possible.

Return costs equivalent to the delivery costs, the responsibility of the customer.

 

 

Zone 4

America (excluding the USA and Canada), Africa (excluding Maghreb), Other Countries in Asia, the Middle East and Oceania (excluding Australia).

Delivery costs for Colissimo signed-for service:

1 pair: EUR 60

2 pairs: EUR 125

3 pairs: EUR 170

Delivery to a pick-up point not possible.

Return costs equivalent to the delivery costs, the responsibility of the customer.

 

ZONE OM1

Guadeloupe, French Guiana, Martinique, Mayotte, La Réunion, St Pierre and Miquelon

Delivery costs for Colissimo signed-for service:

1 pair: EUR 30

2 pairs: EUR 65

3 pairs: EUR 90

Delivery to a pick-up point not possible.

Return costs equivalent to the delivery costs, the responsibility of the customer.

 

ZONE OM2

Wallis and Futuna, New Caledonia, French Polynesia, French Southern and Antarctic Lands.

1 pair: EUR 60

2 pairs: EUR 135

3 pairs: EUR 205

Delivery to a pick-up point not possible.

Return costs equivalent to the delivery costs, the responsibility of the customer.

 

What is the delivery time?
For Metropolitan France it takes an average of 2 to 5 days for you to receive your order.

What happens if there is a problem with the delivery?
You will receive a tracking number by email once your order has been dispatched.

In the event of problems or delays, please contact customer service at
contact@0-105.com

 

RETURNS

Is it possible to do exchanges? 
We don’t offer exchanges at this moment in time. Returned items will be refunded, excluding shipping costs, upon receipt of the parcel. 

Can I cancel or change an order?

Currently it’s not possible to cancel or change your order. As soon as your payment is approved, your order is sent to our warehouse so that it can be dispatched as soon as possible.

 

However, if you still wish to cancel your order, depending on the delivery method chosen, you have the option of refusing the parcel so that it can be sent back to us. You will be refunded as soon as your parcel is registered at our warehouse and you will be notified by email.

 

If your parcel is delivered to you, you may return it to us in order to request a refund.

What are the terms and conditions for returning an item? 
Once you receive your order, you have fourteen days to make a return request. You have fourteen additional days after the date of issue of your return label to return your package. After these periods, no refund will be possible. Returns are only paid by 0-105 for France, Corsica and Zone 1 countries. For other countries, the return costs are covered by the customer and equivalent to the original shipping costs. Make sure you keep hold of the tracking information or any other proof of postage. 

For returns from countries outside the European Union: The customs declaration attached to the returns parcel must state that it is a customer return. We advise you to use the delivery company who made the initial delivery and to ensure that there will be no charge upon receipt of the parcel. Any charge to be paid on receipt will be deducted from the customer’s refund. 

Items must be returned in their original condition and packaging. Shoe boxes must also be returned in their packaging. Any incomplete, worn, damaged or stained item, or any item without a label, will not be accepted. 

  • How do I return an item?
    To return an item, you must first make a request on the website.
  • In the “My Orders” section on your account, go to the order relevant to your return request, then choose the item you wish to return, specify the reason for return and then confirm. All products must be returned in their original packaging and condition.

once your return request is done, an automatic confirmation email will be sent to you with your return label.

  • Print the label.
  • Upon approval of your request, the return summary is available in the My Orders section and must be included in the parcel. 
  • A confirmation email will be sent to you once the parcel has been received and we will then process your request for reimbursement.
  • All information regarding the return and tracking of packages, are indicated on the return label.

 

The customer will not receive any penalty for exercising the cancellation right. However, incomplete, worn, damaged, dirtied or modified products will not be accepted or exchanged.

 

If the aforementioned conditions are satisfied, SAS Bruval undertakes to reimburse the customer for the total amount of their order, excluding return costs.

For returns from outside the European Union: The customs declaration attached to the returns parcel must mention that it is a customer return. We advise you to use the delivery company who made the initial delivery and to ensure that there will be no charge upon receipt of the parcel. Any charge to be paid on receipt will be deducted from the customer’s reimbursement. 

 

On what grounds might a return be refused? 
Late returns or items in poor condition are likely to be refused. For more information, please contact our customer service contact@0-105.com

When will I receive my refund? 
Refund times depend on bank processing times.

What happens if I receive a faulty item? 
If there is an issue with one of your items, please contact customer service contact@0-105.com

NEWSLETTER

How can I subscribe to your newsletter? 

When registering for your customer account, select Subscribe to newsletter. If you have already created an account, go to the My Account section and tick Subscribe to newsletter.

How can I unsubscribe from the newsletter?
To unsubscribe from the 0-105 newsletter, go to the My Account section and untick the relevant box.