FAQ 0-105: Sizing, Care, Shipping, Returns, and Sneaker Manufacturing

Sizes, comfort, and features of the 0-105 sneakers

The 0-105 sneakers are sized according to European standards. However, some models may run slightly large or small, so we recommend referring to the size guide to choose the right size.

If you're between sizes, we recommend consulting the size guide, which will help you choose the best size for each model.

0-105 offers a men's collection and a women's collection. Each style lists its sizing to help you find your perfect fit, and there's nothing stopping you from finding something you love in either collection!

The 0-105 sneakers are designed to provide immediate comfort, thanks to their specially engineered insoles and high-quality materials. With leather, the shoes naturally soften slightly after a few wears.

Our sneakers combine style, durability, and comfort, making them ideal for everyday urban wear, even on long days. We still recommend rotating them with other pairs of sneakers to prevent moisture and odors.

We use premium leathers, paired with 0-105 soles and meticulous craftsmanship. Each pair is designed to last while maintaining an elegant and modern look.

Our sneakers strike the perfect balance: they’re light enough to be comfortable, yet feature a construction that ensures support, durability, and quality.

CARE & MAINTENANCE OF 0-105 SNEAKERS

To ensure you clean your sneakers properly, we recommend consulting our care guide.

We recommend caution. Prolonged exposure to water can damage the leather on your sneakers. Waterproof your sneakers regularly to protect them.

Air out your sneakers after each use, use wooden shoe trees to maintain their shape, and store them in a dry place away from direct light. Regular leather care will extend their lifespan.

ORDERING, SHIPPING, AND AVAILABILITY

Orders are processed within 24 to 48 hours, and delivery times vary by country: generally 3 to 5 business days in France and Europe.

Yes, we ship throughout France and internationally. Shipping costs and delivery times are displayed when you place your order or by clicking here.For packages shipped outside the European Union (EU) and to French overseas departments and territories (DOM-TOM), customs duties, local taxes, import duties, or state taxes may be applicable. The payment of these duties and fees is the sole responsibility of the Customer, regardless of the amount.

As soon as your order ships, you'll receive an email with a tracking link. This allows you to track your package until it's delivered.

It all depends on the model and current inventory. Some models may be restocked, while others may not. Therefore, we cannot guarantee that a particular model or size will be restocked.

Changes or cancellations are only possible before shipment. Please contact our customer service team as soon as possible if you wish to make a change.

PAYMENT AND SECURITY

When you make a payment, a padlock icon appears in the URL bar, indicating that your connection is secure.

We accept the following credit cards: Visa, Mastercard, and American Express, as well as payments made via PayPal. All transactions are processed in euros.

When you enter your credit card information, your bank will send you a code to confirm your purchase. If you do not enter this code, your order will not be confirmed. It will therefore not be processed.

RETURNS, EXCHANGES, AND AFTER-SALES SERVICE

Yes, returns and exchanges are accepted within a specified time frame, provided the shoes are in their original condition, unworn, and accompanied by proof of purchase. Please note that exchanges are not accepted during sales periods.

You have 14 days from the date of receipt to return or exchange an item.

Return policies (whether free or not) depend on your location and current promotions. Details are provided during the return process.

If your item is defective, please contact our customer service team immediately, providing photos of the defect and proof of purchase.
Our customer service team will do its best to find a solution to your problem.

CUSTOMER ACCOUNT AND NEWSLETTER

To create an account, simply go to the “Sign Up/Log In” page, then click on “My Account” and “Create an Account.” Please fill out the form as accurately as possible to avoid any errors or issues with the delivery of your order.
To make any changes, go to the “Sign Up/Log In” page and then click on “My Account.”
To delete your account, please contact our customer service team by email at contact@0-105.com
To log in, go to the “Log In/Sign Up” page, select the “Already registered” option, enter your email address, and click “Forgot Password.” An email will be sent to you to confirm your request.
When you create your customer account, select “Subscribe to the newsletter.” If you already have a customer account, go to the “My Account” section and check the box next to “Subscribe to the newsletter.”
To unsubscribe from the 0-105 newsletter, go to the “My Account” section and uncheck the corresponding box.

MARQUE, FABRICATION ET ENGAGEMENT

Founded in Marseille in 2012, 0-105 is a sneaker brand for men and women that blends streetwear with premium elegance. To learn more about the brand and discover its origins, feel free to check out “Our Story” at the bottom of the page.
0-105 offers a unique blend of style, comfort, and premium quality, featuring a sleek urban design, high-quality materials, and meticulous craftsmanship. When you wear 0-105, you’re choosing durable, stylish sneakers with an authentic Marseille flair.